Frequently Asked Questions FAQ
About Our Products & Brand
Q: Who is Melysia Beauty?
A: Melysia Beauty is an online cosmetic shop founded by Angélique and Gilles, a couple based in Paris with deep roots in the French Caribbean (Guadeloupe). We combine Angélique's professional expertise, gained from working with major cosmetic groups, with a shared passion for curating innovative, high-quality products.
Q: Are your products truly innovative?
A: Yes. Our core value is to offer excellence and innovation. Angélique's expertise ensures that our collections are always at the forefront of the latest cosmetic innovations and market advancements.
Q: How do you guarantee product quality?
A: Every product featured on Melysia Beauty is subject to a rigorous selection process. It is personally chosen by Angélique and must be carefully tested and approved by our team before being added to our catalog. We only sell items we genuinely believe in.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days). If you need to modify or cancel your order, please contact Customer Support immediately at contact@melysiabeauty.shop. If the order has already entered the shipping phase, we may not be able to make changes.
Q: Do you offer Gift Cards?
A: Yes, we offer Digital Gift Cards which are delivered instantly via email. They never expire and can be used across multiple purchases on our website.
Shipping & Delivery
Q: How long does order processing take?
A: Orders are typically processed and prepared for shipment within 1-2 business days.
Q: What are your shipping options and costs?
A: We offer Standard Shipping (3-7 business days) and Expedited Shipping (2-3 business days) within the contiguous United States. Standard Shipping is FREE for all orders over $20.00. Exact costs are calculated at checkout based on weight and location.
Q: Do you ship internationally?
A: Currently, we primarily ship within the Contiguous United States. For shipping inquiries to other locations, please contact our Customer Support team.
Q: How can I track my order?
A: Once your order ships, you will receive an email notification containing your tracking number and a link to monitor your package's journey.
✨ Melysia Inner Circle Loyalty Program
Q: How do I join the Melysia Inner Circle?
A: Simply create an account here, and you are automatically enrolled!
Q: How do I earn points?
A: You earn 1 Point for every $1 spent. You can also earn bonus points for signing up, on your birthday, for leaving product reviews, and for referring friends.
Q: How do I redeem my points?
A: You can redeem points for discounts at checkout. For example, 250 Points equal a $5 discount, 500 Points equal a $15 discount, and so on.
Q: What are the Tier levels?
A: We have three Tiers: The Essence, The Glow, and The Luxe. As your annual spending increases, you move up tiers and unlock better benefits, such as higher point multipliers, free shipping, and exclusive early access to new products.
Returns & Customer Service
Q: What is your return policy?
A: At Melysiabeauty, we want you to be completely satisfied with your purchase.
In accordance with French law (Code de la Consommation), you have a legal right of withdrawal. You may cancel or return your order within 14 days of receiving your items without needing to provide any reason.
Q: How do I contact Customer Support?
A: You can reach our Customer Support team by emailing contact@melysiabeauty.shop. We typically respond within one business day.